Job Details

Job title

Flagship Store Supervisor, Hunter Boot Limited


London, United Kingdom




Retail Management



Full-time, Salary Unspecified

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Job Description

Hunter Boot Ltd

Supervisor / Keyholder

Location:             Regent Street

Reporting to:     Store Manager

Purpose of Role:

The Supervisor / Keyholder supports the store management team, in achieving store targets, maximizing sales and profitability and operational functions, such as opening and closing the store when the store management team are unable to do so. Leads by example and acts as a mentor and coach for the store team. Consistently provides the highest level of customer service, demonstrates exceptional product knowledge and store standards, having sound understanding of our key sales drivers and sales opportunities.

Key Responsibilities:

  • Demonstrate the value and importance of customer service in line with company model of the Hunter experience
  • Consistently strive to contribute to the overall productivity of the store and achieve the highest possible level of sales performance
  • Show initiative and ensure all feedback from customers is passed on in a constructive manner. Also, identify sales opportunities and effective business solutions with the Store management team
  • Lead by example and demonstrate the meaning and importance of customer service in line with company model of the Hunter experience. Coach and train by observation, feedback and leading by example with exceptional service levels
  • Inspire employees to contribute to the overall productivity of the store and achieve the highest possible level of sales performance
  • Ensure sales floor stock densities and replenishment systems are at optimum levels through effective stock management
  • Ensure high levels of product knowledge, and communicate product updates to the team on a regular basis
  • Lead by example, demonstrating Hunter behaviours in all aspects of the store and business procedures, ensuring the highest level of service is provided to both internal and external customers
  • Maintain floor control including floor cover, lunches & runners
  • Implement and maintain high levels of store standards
  • Promote effective communication at all levels. Feedback relevant information to the store management team
  • Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place
  • Supports in the development of a team of exceptional retailers at all levels through ongoing coaching and by leading the way in the store standards
  • Carry out additional duties as necessary within other areas of the store / business including opening and closing the store, securing all assets
  • Work closely with the management team to have a full understanding of both front and back of house procedures and processes
  • Uphold and communicate the company culture, demonstrating and supporting Hunter values

Key Interfaces:

 ·        Store Manager

·        Assistant Manager

·        Store teams

·        External Customers                       

Please see a copy of our Privacy notice here:  Hunter Recruitment Privacy Notice

The Ideal Candidate

Job Specification (experience/skills required):

  • Outstanding customer service skills
  • Proven experience of working with and achieving sales targets
  • Ability to show initiative and passion for improving things
  • Demonstrate sound commercial and brand awareness
  • Ability to problem solve and manage tasks with a structured approach
  • Strong interpersonal skills interacting with customers and team in varying situations
  • Strong verbal and written communication skills

About Us

Founded in 1856, Hunter is a progressive British heritage brand renowned for its iconic Original boot and holds two Royal Warrants of Appointment to HM The Queen and HRH The Duke of Edinburgh. The brand has a rich history of innovation and continues to forge designs that shield pioneers from the elements and bleakest of landscapes.

Alasdhair Willis was appointed Creative Director in 2013 and two new brand categories, Hunter Original and Hunter Field, were introduced. The launch of Hunter Original has seen four pioneering catwalk shows at London Fashion Week, showcasing new footwear, outerwear and accessories, alongside the Original boot.

Hunter Field is a technical collection, designed for outdoor performance in both rural and urban environments. Built on the philosophy of protection, intelligence and craftsmanship, the collection looks to Hunter's heritage of pioneering design to create advanced boots for those who require excellence in all weathers and landscapes.