Job Details

Job title

Concession Manager, Monica Vinader


Edinburgh, United Kingdom




Retail Management



Full-time, Salary Unspecified

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Job Description

Location: Edinburgh Reporting to: UK Retail Area Manager Objective You will be responsible for:
  • driving sales and exceeding targets through exceptional customer service and building a client business
  • people management and coaching to deliver the above
  • maximising store efficiency through operations management
Key Responsibilities Driving Sales
  • Deliver sales budget through the implementation of an action orientated business plan
  • Monitor and drive store and team KPIs
  • Deliver a consistent and exceptional standard of customer service through your sales team
  • Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
  • Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events  
Building a Strong Team
  • Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
  • Manage the team in accordance with company policy and procedures
  • Support the recruitment process, interviewing candidates and compile feedback from trial shifts 
  • Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers  
Delivering Efficiency 
  • Execute visual merchandising guidelines to a high standard 
  • Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
  • Maintain an accurate stock file
  • Ensure accurate payment processing and cash handling
  • Ensure the appropriate processing of in-store services (including engraving, and aftercare)

The Ideal Candidate

Skills and Experience

  • A demonstrated passion for customer service and driving a business
  • Commercially aware and target driven
  • Excellent communication and interpersonal skills
  • Flexible, able to adapt 
  • Ability to work well under pressure in a fast-paced environment
  • Minimum 1 year experience in Boutique Manager role

About Us

Monica Vinader (MV) is a successful British luxury jewellery brand.  Our exceptional growth is driven by the strength of our online and in-store experience underpinned by our investment in our technology platforms. Our global expansion was recently recognised by The Sunday Times International Track 200 award.

As a growing business, with ambitious plans, Monica Vinader is an exciting place to work which offers clear career progression and opportunities for increased responsibilities as the business expands. We have a proven track record of internal promotion and development opportunities within our Teams

We hire individuals who are customer-obsessed, technically savvy and excited about the prospect of working in a fast-paced direct to consumer business with a thriving web business and stores across the globe.

Further information is available at