Job Details

Job title

Junior Deputy Manager, Monica Vinader

Location

London, United Kingdom

Level

Manager

Function

Retail Management

Posted

Contract

Full-time, Salary Unspecified

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Job Description

Location: Boutique/Concession London (you may be asked to work in any of our UK locations) Reporting to: Boutique/Concession Manager Objective: You will be responsible for:
  • Supporting the Boutique Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift 
  • driving sales and exceeding targets through exceptional customer service and building a client business
  • people management and coaching to deliver the above
  • maximising store efficiency through operations management
Key Responsibilities Our Deputy Manager and Junior Deputy Manager roles form part of the store Management Team, headed by the Boutique Manager. As a group, and under the Boutique Managers leadership you will be responsible for the following tasks and inspiring your Sales Associate team to deliver results.  When you are the most senior Management Team member on shift you will be fully accountable to the team for: on the floor leadership, challenge resolution and customer service standards. Driving Sales
  • Deliver sales budget through the implementation of an action orientated business plan
  • Monitor and drive store and team KPIs
  • Deliver a consistent and exceptional standard of customer service through your sales team
  • Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
  • Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Building a Strong Team
  • Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
  • Manage the team in accordance with company policy and procedures
  • Support the recruitment process, interviewing candidates and compile feedback from trial shifts 
  • Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers   
Delivering Efficiency 
  • Execute visual merchandising guidelines to a high standard 
  • Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
  • Maintain an accurate stock file
  • Ensure accurate payment processing and cash handling
  • Ensure the appropriate processing of in-store services (including engraving, and aftercare)
 

The Ideal Candidate

Skills and Experience

  • A demonstrated passion for customer service and driving a business
  • Commercially aware and target driven
  • Excellent communication and interpersonal skills
  • Flexible, able to adapt 
  • Previous retail management experience

About Us

Monica Vinader (MV) is a successful British luxury jewellery brand.  Our exceptional growth is driven by the strength of our online and in-store experience underpinned by our investment in our technology platforms. Our global expansion was recently recognised by The Sunday Times International Track 200 award.

As a growing business, with ambitious plans, Monica Vinader is an exciting place to work which offers clear career progression and opportunities for increased responsibilities as the business expands. We have a proven track record of internal promotion and development opportunities within our Teams

We hire individuals who are customer-obsessed, technically savvy and excited about the prospect of working in a fast-paced direct to consumer business with a thriving web business and stores across the globe.

Further information is available at 

www.monicavinader.com

.