Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
The Concession Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
● Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
● Identifying opportunities and collaborate with others in order to grow the business or improve performance.
● Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
● Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
● Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
● Ensure daily management of sales, payroll, controllable expenses, goals and company initiatives. Align activities to ensure business goals are met.
● Analysing store level reports and creating action plans to improve results.
● Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
● Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
● Coordinate appropriate action plans while considering consequences and budget decisions.
● Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
● Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
● Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
● Provide training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
The Ideal Candidate
● You'll have a minimum of 6 years of progressive retail experience.
● You'll have a minimum 2 years store management experience in the service or retail industry.
● Extensive experience in delivering a high level of customer service in a brand retailer is essential.
● You'll have previous retail operations, budgeting, planning, sales and people management experience
● You'll be an effective communicator with the ability to build relationships with ease.
● You'll be a team player who recognises and celebrates the contributions and achievements of others.
● You'll be confident in giving feedback that promotes positive behavioral change.
● You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements.
● You will work well with change, being able to quickly adapt and work with pace.
● You will be energetic and authentic showing a clear presence on the shop floor.