Assistant Store Manager


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Job Details

Job title

Assistant Store Manager, Roksanda


London, United Kingdom




Retail Management



Full-time, Salary Unspecified

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Job Description

To support the store manager in the overall management and sales development of Roksanda’s flagship store on Mount Street whilst delivering an impeccable customer experience.

The role entails: 

  • Meeting annual sales budget and retail KPIs objectives; maximising sales growth by creating an exceptional client experience

  • Acting as a strong ambassador for Roksanda by fully understanding the essence of the brand and its personality and goals

  • Running the store day-to-day ensuring a high standard of operational delivery including overall presentation and ambience of the store, and overall client experience

  • Using and enhancing the client database to establish strong CRM activities focused on encouraging client loyalty. Carry out business development activities such as; remote selling, consignments, networking events, hospitality business collaborations etc.

  • Capturing and provide accurate and timely sales information to report on all sales activity – (daily figures, weekly sell through, selling analysis)

  • Analysing qualitative and quantitative performance results and acting accordingly to improve the business (client feedback, product development, sell through data)

  • Motivating, leading and retaining a professional highly motivated retail team  

  • Maintaining a constant presence in the boutique, supervising sales (service standards). Providing support & advice to the sales team and ensure a high standard of client service

  • Responsibility for training the sales team in Brand - product knowledge, sales techniques and to the ‘Roksanda’ lifestyle and brand values

  • Managing stock inventory and frequently reviewing and driving efficiencies to maximise productivity and sales opportunities

  • Ensuring high visual merchandising standards at all times in store following Roksanda’s guidelines

  • Managing and leading brand sample sales

  • Understanding and lead on health and safety for the store

The Ideal Candidate

  • Previous luxury store management experience

  • Highly organised, responsive and flexible in responding to changing needs

  • Excellent communicator, strong interpersonal skills, able to quickly establish a rapport & relationships with both internal and external contacts

  • Proactive self-starter able to motivate a team and perform

  • Passion for luxury customer relations and clienteling

  • Strong knowledge of market and local clientele

  • High attention to detail in everything they do, constantly pushing the bar higher on standards

About Us

Since the inception of her eponymous label in 2005, Roksanda Ilincic has become widely renowned for striking colour palettes, bold use of shape, flattering fit and an unexpected use of texture and detail. By blurring the line between day and eveningwear, each season offers chic wardrobe staples through a unique but innately feminine approach to luxury fashion. 

Today the ROKSANDA brand is synonymous with modern elegance and red carpet dressing, and counts a host of influential and inspirational women among its followers, from Michelle Obama and the Duchess of Cambridge to Jessica Chastain and Cate Blanchett.

The opening of her first store at 9 Mount Street marked a rebrand of the label to ROKSANDA – a reflection on Roksanda’s own signature simplicity – and a milestone in the company’s expanding global reach.