Store Manager, the Grove, Los Angeles

Athletic Propulsion Labs

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Job Details

Job title

Store Manager, the Grove, Los Angeles, Athletic Propulsion Labs

Location

Los Angeles, United States

Level

Manager

Function

Retail Management

Posted

Contract

Full-time, Salary Unspecified

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Job Description

APL is looking for a Store Manager to lead the daily business of our first retail location in the world at our flagship store at The Grove in Los Angeles, California. The ideal candidate will create an incredible environment in which customers have an exceptional and memorable experience, employees are motivated to do their best, and the business thrives.

The Store Manager will be responsible for the daily operation of the store.  He/she must demonstrate leadership by maximizing profits, sales and the customer service experience. The Store Manager will hire, train and manage store associates to achieve sales and profit goals, while also ensuring that store maintains excellent visual presentation and housekeeping standards. The Store Manager operates the store in accordance with the company’s operational guidelines while also following all  procedures and ensuring proper floor coverage to maximize store volume.

To be successful in this role you will:

  • Support and encourage the APL team to provide exceptional customer service
  • Create and maintain lasting customer connections through clientele services
  • Seamlessly integrate and support our omnichannel business in-store
  • Consistently meet sales and profitability targets 
  • Educate customers on APL’s mission and technology
  • Maintain outstanding visual merchandising standards at all times 
  • Achieve and exceed productivity and sales plan expectations
  • Set an example of exceptional customer service by leading sales efforts on the selling floor
  • Perform daily paperwork reconciliation and other operational tasks

What you will bring to this role:

  • Passion for the customer and employee experience
  • Knowledge of the APL product in addition to industry trends
  • Drive to identify business opportunities and implement solutions
  • Excellent communication, organizational, and problem-solving skills
  • Ability to multi-task effectively in a fast-paced environment
  • Effective cross-functional communication and collaboration
  • Commitment, passion for a strong understanding of the APL brand
  • Full understanding of specialty retail, including business development, visual merchandising and store operations
  • Computer skills to include operation of retail point of sale system, Word, Excel and email
  • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
  • A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
  • A trainer able to teach skills in customer service, selling, and operations

Qualifications & Experience:


·        3+ years of management experience in a customer centric retail environment

·       Luxury and/or performance industry experience preferred

·       College degree preferred

·       Strong selling and communication skills

·       Ability to analyze reporting, identify business trends, manage inventory, and react quickly to the needs of the business

·       Strong understanding of user functionality associated with progressive technology

·       Availability and flexibility to workdays, nights, weekends and holidays as needed to support the business

The Ideal Candidate

 People & Culture

  • Hire and train an exceptional team that supports the vision of the APL brand
  • Align talent selection with job functionality for superior customer experience
  • Build and retain a talent network in local market
  • Display a dedicated approach to motivate, develop and retain talent
  • Consistently provide performance feedback to ensure growth, change and results
  • Actively manage all training and customer experience programs 

Operations

  • Maintain consistent inventory accuracy and controls in store
  • Provide real­ time, in addition to monthly and weekly feedback on technology functions, operations and experience
  • Uphold seamless store operational procedures
  • Ensure facility maintenance, presentation and organization

Merchandising & Visual

  • Direct merchandising presentation strategy in alignment with brand and concept standards
  • Ensure the selling floor reflects the brand and concept standards at all times
  • Provide real­ time and weekly feedback on product and sales performance
  • Ensure inventory levels and product assortments meet customers’ needs

Compensation:

The successful candidate will enjoy a competitive compensation package, a merchandise discount, in addition to base salary and full health benefits.

Language skills

  1. English, Native or bilingual proficiency

About Us

Athletic Propulsion Labs® (APL), is globally recognized as a world leader in Men’s and Women’s athletic footwear and apparel. Rooted in technology and innovation, APL has been at the forefront of performance footwear since the introduction of the Concept 1 basketball shoe featuring groundbreaking Load N’Launch® technology, designed to instantly increase vertical leap. As a result, the Concept 1 became the first shoe banned by the NBA for performance reasons by “providing an undue competitive advantage” to the wearer. Beginning in June 2014 the company pioneered the “luxury performance segment” of the athletic footwear market in connection with the launch of its running and training shoe collections for men and women. The combination of APL’s world-class patented technologies and its unique, innovative design vision has enabled APL to be carried in some of the finest luxury retailers in the world. Known for it's iconic TechLoom Pro, TechLooom Phantom, TEchLoom Bliss and TechLoom Breeze styles, most recently, APL debuted the TechLoom Chelsea training shoe and TechLoom Wave running shoe and the APL Big Logo TechLoom Slide. Today, the brand’s unique athletic footwear sits at the intersection of technology, performance and fashion.