Job Details

Job title

Retail Locations Manager, Lingua Franca

Location

New York, United States

Level

Manager

Function

Retail Management

Posted

Contract

Full-time, 50K - 60K

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Job Description

Responsible for all aspects of management of two store locations in NYC (West Village and UES). For each store, The Retail Locations Manager is responsible for recruiting, developing and training a staff that is dedicated to driving the business. In addition, the Retail Locations Manager is responsible for merchandise, inventory, and providing and maintaining a proactive business plan.

SALES GENERATION

  • Meet sales goals
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Track, monitor and communicate business results
  • Seek new ways to grow business and increase sales
  • Ensure individual sales goals are set for sales associates; manage results to ensure peak performance
  • Support the development of associates’ sales techniques. Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales

CUSTOMER SERVICE

  • Ensure all associates provide the highest level of customer service
  • Manage client database and utilize information to increase sales and client contact
  • Maintain floor presence to assist customers, build rapport and monitor client interaction with staff
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
  • Manage all special events
  • Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy

OPERATIONS

  • Ensure facility maintenance, presentation and organization
  • Maintain a systematic auditing program to ensure full location compliance in all areas
  • Monitor store expenses and maintain budgets, continually striving to reduce costs
  • Ensure deliveries are properly processed in a timely manner
  • Manage and conduct quarterly inventories
  • Support and assume responsibility for the integrity of Shipping/Receiving in all areas and ensure that staff adheres to all Shipping/Receiving policies and procedures
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Exhibit proficiency in computer programs used by the Company including: Word, Excel

MERCHANDISING/VISUAL

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with main office teams to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Communicate inventory needs to support the business goal

HUMAN RESOURCES

  • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results

The Ideal Candidate

  • 3-5 years of retail management experience
  • Proven track record of leadership, taking ownership and driving results
  • Ability to develop and articulate strategy and perform tactically
  • Passionate about Lingua Franca's mission and the role
  • Excellent showroom presentation skills and a fluid ability to merchandise and assort product
  • Strong communication & analytical skills
  • Proficiency in Microsoft Excel functions and formulas
  • Excellent problem solving skills
  • A natural tendency to be well organized, and able to multitask and prioritize effectively
  • Existing strong relationships in the market is a plus

About Us

Lingua Franca is a line of sustainably-sourced, fair trade luxury cashmere sweaters, all hand-stitched by women in NYC. We’re committed to fair trade, ethical labor practices, and the highest environmental standards. Oh, and we’re really into using our brand as a platform to inspire change – a portion of LF proceeds support activists and organizations who are working for a better world. Our team prides itself on providing an environment that encourages learning and growth, giving you the opportunity to lead your own projects and take pride in the work you do.