Store Experience Manager


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Job Details

Job title

Store Experience Manager, Lunya


Washington, D.C., United States




Retail Management



Full-time, Salary Unspecified

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Job Description

You are upbeat, personable, and love making people feel great. You are responsible with a capital “R” and will do what needs to be done to make something work, be it planning a beautiful window display, running a first class event, or taking out the trash. You know that success is a team game and you are devoted to running a high-achieving and well-bonded crew.

What you’ll do:

  • Provide front line premium, concierge-level service to our guests
  • Recruit, on-board, and retain talent to build a strong, reliable store team
  • Increase customer retention by fostering a culture that provides a best-in-class experience and achieving key customer satisfaction goals
  • Manage store scheduling, SOPs, and store P&L to achieve KPI targets
  • Perform some digital customer service functions such as via email, live chat, and phone, the team serves as a remote extension of the online experience team when needed
  • Ensure that the store team is fluent in product knowledge, visual standards, company history, and brand values for a consistent shopping experience at all times
  • Monitor inventory levels and optimize distribution options available
  • Implement and maintain best practices to optimize back-of-house and front-of-house operations and best-practices
  • Work closely with our internal teams to help identify opportunities, create solutions, and communicate challenges appropriately
  • Be entrepreneurial, proactive, and creative to achieve goals and deliver results—outside-the-box thinking is highly encouraged!

The Ideal Candidate

Who you are:

  • Motivated self starter with a positive can-do attitude
  • Articulate and enthusiastic, with a great eye for detail
  • Ability to maintain “grace under pressure” mentality in the midst of complex situations; leans into a solution-oriented approach to problem-solving
  • Adaptable to an ever-evolving environment
  • A multi-tasking ninja with a keen sense for prioritization and organization
  • Ability to cultivate and maintain meaningful relationships
  • Available to work a flexible, full time schedule; including at minimum one weekend day. Schedule will be based on a Tues-Sat week. Available to work evenings, weekends, and holidays.
  • Bachelor’s Degree preferred
  • 4+ years store management experience​, preferably in designer or contemporary retail setting
  • Excellent written and oral communication skills and writing style
  • Knowledge of Google Docs and MS Office

About Us

Who we are:  At Lunya, our sleepwear helps women (and soon men!) sleep better and feel confidently comfortable.

Our small-but-mighty team is smart, creative, passionate, and entrepreneurial-minded, who meet the same superior standards we set for our products. We’re a young company so nothing is above or below you. Our company culture is special and unique – you’ll dig it, we promise. Plus, wouldn’t you rather commute to Santa Monica instead of Downtown? Nothing against Downtown but, let’s be real…