Store Manager – South Coast Plaza – Costa Mesa, Ca

Michael Kors

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Job Details

Job title

Store Manager – South Coast Plaza – Costa Mesa, Ca, Michael Kors

Location

Costa Mesa, United States

Level

Manager

Function

Retail Management

Posted

Contract

Full-time, Salary Unspecified

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Job Description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

MAIN JOB OBJECTIVE

Responsible for overall management of the store, staff, merchandise and customer service. The Store Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level.

ESSENTIAL JOB RESPONSIBILITIES

DRIVE FOR RESULTS

Analyze available sales reports and data to determine the needs of the business and set business strategies

Set  individual  sales  goals  for  sales  associates,  ensuring goals  reflect  store business  goals

Continuously motivate sales staff to meet assigned sales and productivity goals

Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales

Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge

Demonstrate sales leadership for staff by playing an active role on the selling floor

Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales

Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE

Ensure all associates provide the highest level of customer service

Ensure staff maintains constant client communication through utilizing their client books

Manage client database and utilize information to increase sales and client contact

Resolve all client problems and complaints quickly and effectively

Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.

Manage all special events inclusive of collection previews, client events, sale events and center events, etc.

Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy

OPERATIONS

Ensure facility maintenance, presentation and organization

Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash

Control store expenses and maintain budgets, continually striving to reduce costs

Schedule associates to maintain adequate floor coverage while maintaining payroll budgets

Ensure deliveries are properly processed in a timely manner

Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures

Meet inventory accuracy and shrink requirements

Ensure staff is trained in all areas of appropriate register usage and maintenance

Understand and properly execute all management register functions

Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication

Build and maintain good communication with members of corporate office, regional office, mall office and other stores

Exhibit proficiency in computer programs used by the Company including: Word, Excel

Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/ VISUAL

Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store

Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Identify and communicate product concerns in a timely manner

Communicate inventory needs to support the business goal

HUMAN RESOURCES

Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel

Support, implement and provide follow-up for all training programs, seminars, etc.

Continually evaluate the performance of each associate and provide constant feedback to ensure results

Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

Ensure integrity of payroll and the payroll process

Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

DIRECT REPORTS

Management Team and Staff

WORK EXPERIENCE

Minimum 5 years retail experience with 2-3 years specialty management.

We are an Equal Opportunity Employer M/D/F/V

We are an Equal Opportunity Employer M/D/F/V

About Us

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.