Store Manager, Brookfield Place

Michael Kors

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Job Details

Job title

Store Manager, Brookfield Place, Michael Kors

Location

New York, United States

Level

Manager

Function

Retail Management

Posted

Contract

Full-time, Salary Unspecified

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Job Description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

November 2017 JOB PROFILE: STORE MANAGER 1 JOB PROFILE: STORE MANAGER REPORTS TO: District Manager/Director DIVSION: Retail MAIN JOB OBJECTIVE Responsible for overall management of the store, staff, merchandise and customer service. The Store Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level. ESSENTIAL JOB RESPONSIBILITIES SALES GENERATION • Meet sales goals • Analyze available sales reports and data to determine the needs of the business and set business strategies • Set individual sales goals for management teams and associates, ensuring goals reflect store business goals • Continuously motivate staff to meet assigned sales and productivity goals • Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales by partnering with management team planning /executing strategy • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge • Demonstrate sales leadership for staff by playing an active role on the selling floor • Collaborate with District Manager and Marketing to identify marketing opportunities to support sales • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales DRIVE FOR RESULTS • Analyze available sales reports and data to determine the needs of the business and set business strategies • Set individual sales goals for sales associates, ensuring goals reflect store business goals • Continuously motivate sales staff to meet assigned sales and productivity goals • Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge • Demonstrate sales leadership for staff by playing an active role on the selling floor • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market CUSTOMER SERVICE • Ensure all associates provide the highest level of customer service • Ensure staff maintains constant client communication through utilizing their client books • Manage client database and utilize information to increase sales and client contact • Resolve all client problems and complaints quickly and effectively • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise. • Manage all special events inclusive of collection previews, client events, sale events and center events, etc. • Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy OPERATIONS • Ensure facility maintenance, presentation and organization • Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash • Control store expenses and maintain budgets, continually striving to reduce costs chedule associates to maintain adequate floor coverage while maintaining payroll budgets • Ensure deliveries are properly processed in a timely manner • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures • Meet inventory accuracy and shrink requirements • Ensure staff is trained in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication • Build and maintain good communication with members of corporate office, regional office, mall office and other stores • Exhibit proficiency in computer programs used by the Company including: Word, Excel • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis November 2017 JOB PROFILE: STORE MANAGER 2 MERCHANDISING/ VISUAL • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies • Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction • Identify and communicate product concerns in a timely manner • Communicate inventory needs to support the business goal HUMAN RESOURCES • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel • Support, implement and provide follow-up for all training programs, seminars, etc. • Continually evaluate the performance of each associate and provide constant feedback to ensure results • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary • Ensure integrity of payroll and the payroll process • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times DIRECT REPORTS Management Team and Staff WORK EXPERIENCE Minimum 5 years retail experience with 2-3 years specialty management.

We are an Equal Opportunity Employer M/D/F/V

About Us

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.