Customer Service Specialist

Maison Margiela

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Job Details

Job title

Customer Service Specialist, Maison Margiela

Location

Paris, France

Level

Assistant / Entry Level

Function

Sales

Posted

Contract

Full-time, 30K - 40K

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Job Description

Within the CRM team, the Customer Care specialist will have the mission to manage the call centers and handle the coordination with our e-commerce provider, the customer service team and the retail boutiques in order to ensure the best level of service expected from an omni-channel luxury company.

The roles responsibilities are below:

  • Manage requests coming from the call centers (product requests, brand expertise, online issues etc.).  
  • Support stores in their after-care sales problematics. 
  • Have follow-up with our e-commerce provider, in charge of coordinating the call centers. 
  • Train the call centers on new collection, the brand and products.
  • Realize anonymous calls and emails to test the call centers performance.
  • Alert the respective internal teams on the issues linked to their activity. 
  • Coordinate with the customer service team on the faulty items and the spare parts topics.
  • Communicate the customer care trends inside the Omni-channel team.
  • Assist on the future customer care evolutions: live chat etc…

The Ideal Candidate

Master degree in Fashion or digital marketing

High sensitivity to luxury

Wish to work in an international environment

Excellent writing skills and attention to detail

Excellent interpersonal skills, positive and energetic

English and French mandatory, Italian would be appreciated

Language skills

  1. English, Full professional proficiency
  2. French, Professional working proficiency

About Us

Maison Margiela is a French fashion house founded in Paris in 1988 by Belgian designer Martin Margiela.

Both masculine and feminine, oftentimes fusing the two genders, the brand’s universe can be described as conceptual and enigmatic, mysterious and iconoclast. Today, the House is recognized internationally for its unique approach to modern elegance. 

Since 2014, the Maison thrives under the guidance of Creative Director Mr. John Galliano. He reveals a new aesthetic, marrying his own poetic vision with the codes of the house of Margiela.