Personal Shopper & Client Relations Manager (F/M/D)

Mytheresa

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Job Details

Job title

Personal Shopper & Client Relations Manager (F/M/D), Mytheresa

Location

Munich, Germany

Level

Manager

Function

Sales

Posted

Contract

Full-time, Salary Unspecified

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Job Description

Your responsibilities:

·     Act as the point of contact for Mytheresa’s top clients

·     Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base

·     Service new and existing clients – ideally providing a book with former clients

·     Ensure that sales leads are identified and prioritized

·     Create and implement new selling ideas to ensure sales targets are met

·     Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences

·     Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com

·     Responsible for the Pre-Reservation four times a year

·     Responsible to update the preference sheet/ profile of the customers

·     Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces

·     Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

The Ideal Candidate

Your qualifications:

·     Several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce

·     Love for fashion and technology

·     Be passionate about your customer – have a true service and roll-up-the sleeves mentality

·     Enthusiastic, innovative and creative

·     Sales-driven

·     Fluent in written and spoken English and ideally one other language

Language skills

  1. English, Full professional proficiency

About Us

At Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. With our Munich head office centered in the heart of Europe, we have an international reach as speciality teams are based around the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation. We are always on the lookout for the brightest talents to join in our success.