Personal Shopper Operations Coordinator (F/M/D)


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Job Details

Job title

Personal Shopper Operations Coordinator (F/M/D), Mytheresa


Munich, Germany


Executive / Coordinator





Full-time, Salary Unspecified

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Job Description

  • You will be responsible in supporting stock management and client enquiries for Personal Shopping team
  • You’ll be following up on PS requests in warehouse stock, investigate return issues, report damaged/defective items on behalf of PS team
  • Identify problems in operations process and resolve them in quickly and timely manner
  • Follow standard operating procedures for efficient business operations
  • Maintain clear and accurate operations documents/procedures for reference purposes

The Ideal Candidate

  • You have excellent verbal and written communication etiquette in English & German
  • Experience in using ERP program
  • You have strong computer literacy and an understanding of the digital world
  • Competent in MS (Excel, PPT) and Outlook
  • Several years of work experience in operations, preferred in the field of luxury fashion, ideally in e-commerce
  • A true creative thinker who can bring best practice and new ideas to the role
  • Able to manage multiple tasks simultaneously, respond to work with urgency and understand deadlines with a solutions focused approach
  • You are confident and articulate when communicating with all relevant departments

Language skills

  1. English, Professional working proficiency

About Us

At Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. With our Munich head office centered in the heart of Europe, we have an international reach as speciality teams are based around the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation. We are always on the lookout for the brightest talents to join in our success.