Personal Shopper & Customer Assistance

La DoubleJ

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Job Details

Job title

Personal Shopper & Customer Assistance, La DoubleJ


Milano, Italy


Executive / Coordinator





Full-time, 30K - 40K

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Job Description

We are looking for a new Personal Shopper & Customer Assistance to join La DoubleJ team. We’re on the lookout for someone with previous sales experience. The ideal candidate for this role should have an important customer-centric approach, motivation to work in a fast and growing environment, showing a great sense of style and excellent English skills.

 What you’ll do:

  • Develop and monitor La DoubleJ’s VIP client database, in order to develop individual customer in addition to analysis from customer insight and the marketing analyst.
  • Respond to all La DoubleJ customer queries via social media and email
  • Develop the one-to-one relationship between the brand and its customers
  • Increase the number of direct relationships La DoubleJ has with its customers
  • Provide hands-on support, in person and via messaging, to help customers find the right style and size during their online shopping experience
  • Be part of the customer Care team to resolve V.I.P customer issues as necessary 
  • Develop new and update current selling tools (e.g. Special Look Books)
  • Support the Sales team during the brand sales campaigns

The Ideal Candidate

Skills & Requirements

  • Minimum of 2 years of sales experience in the fashion and luxury industry
  • Previous experience in similar roles and strong confidence in approaching VIP clients
  • Excellent English skills (Mothertongue or Bilingual); fluent in Italian
  • Excellent organizational skills
  • Top-notch social and customer service skills
  • Up-to-date on the latest trends in the fashion and lifestyle trends
  • Strategist, goal oriented, motivated self-starter with an entrepreneurial spirit and driven by successful results
  • Highly motivated, creative on ways to boost sales while keeping in mind the brand identity
  • Flexible to work weekends and/or schedule changes 

Language skills

  1. English, Native or bilingual proficiency
  2. Italian, Full professional proficiency

About Us


La DoubleJ is a multi-tasking Milanese brand that edits the very best of Italy.  Founded by J.J. Martin in 2015, the company has expanded from a shoppable magazine selling just vintage clothing and jewelry to a full lifestyle label offering new fashion made with archival prints, cool home design and rare vintage.  All of La DoubleJ’s creations—from our signature patterned dresses, skirts and tabletop items to our lively content and boisterous pop-up shops—are distilled through a lens of pure joy, eye-popping print and love of all things maximal. 


Los Angeles-born, Milan-based journalist and vintage collector J.J. Martin has spent the past 17 years scoping out the very best of Italian fashion and design as a contributing editor at Harper’s Bazaar USA, WSJ, and Wallpaper magazines. Her writing has also appeared in T: The NY Times Style Magazine, Japanese Vogue, AD and Elle Décor.  Now Martin translates her experience as an editor into discovering hidden archives, designing vintage patterned collections, and shining the light on Italy’s unsung historic producers for La DoubleJ. 


Our clothing and accessories made from vintage patterns discovered sleeping in the secret archives of Italy’s top textile manufacturers, printed onto new fabrics and crafted entirely in Italy. Fine silks and crisp cottons are spun and printed on the shores of Lake Como, while our knitwear is woven in small bottegas throughout central Italy. La DoubleJ Housewives—our homeware line, inspired by mythical Milanese housewives, otherwise known as  sciure —is comprised of perfectly patterned and brightly colored maximalist ceramics, linens and glassware that can all be layered, mixed and matched for an exuberant household effect.