Store Manager - Notting Hill

Agent Provocateur

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Job Details

Job title

Store Manager - Notting Hill, Agent Provocateur


London, United Kingdom







Full-time, Salary Unspecified

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Job Description

Job Purpose

To drive the performance of your store by leading, motivating and developing the store team, setting high standards of store presentation and service levels. Also responsible for the smooth running of all operations and the health and safety of the store.


Business Focus

• Drive store performance to achieve and exceed sales targets

• Provide accurate reports on store performance to your Line Manager

• Drive store sales through innovative approaches and techniques, drive company initiatives on client sales and client acquisition strategies as required

• Manage store budgets and coordinate with/report to senior management

• Minimise costs across stores through effective rota planning especially in key trading hours, utilisation of hours, overheads expense and loss prevention

• Proactively manage relationships with Department store managers in concessions and other external stakeholders

• Proactively manage relationships with internal departments to help achieve store targets and improve efficiencies – merchandising, HR, IT

• Maintain competitive awareness by continuously monitoring the competition and reacting accordingly to maintain the business advantage


• Responsible for all operational practices of the store, making sure that your store runs smoothly and meets targets.

• Ensure that stores are kept to the highest possible standards, being well organised and properly merchandised at all times; and that all policies, procedures, and controls are followed

• Manage loss prevention/stock control measures across all stores to ensure shrinkage is within company guidelines in order to protect company property and assets

• Ensure your store is regularly audited for compliance with company standards and take necessary action to quickly remedy any issues

• Take on responsibility for Company credit card (where applicable) and follow Company expense procedure

Customer Service

• Ensure that your store delivers exceptional customer service to our customers- ensuring that all customer service and CRM initiatives are in place, dealing with issues quickly and taken action to improve where necessary

• Promote all initiatives in regards to clientele and use of Store Portal with sales associates

• Ensure the store supports any marketing campaigns and promotions effectively.

• Make recommendations to your line manager in order to grow market share, improve customer experience and drive growth


• Coach, support, motivate, encourage and develop your Assistant Manager/Supervisor and a strong team of sales associates, ensure all processes for onboarding of new personnel are followed

• Hold daily briefings to motivate teams and update on store performance

• Manage employee performance through effective goal/target setting and monitoring through regular 1-1s and constructive feedback

• Responsible for the recruitment and selection of high calibre Sales Associates and Assistant Managers when necessary

• Manage store employee relations issues and work with HR where appropriate

• Provide training to store teams, following company training initiatives and ensure they are carried out to timescales required. Monitor team product knowledge and selling skills and use Company manuals to train to address gaps in knowledge as necessary

• Ensure all HR and payroll administration is completed accurately and on time

• Ensure adherence by team to all Company policies and procedures

 Any other duties as required by your Manager

The Ideal Candidate

Candidate requirements

Highly commercial with at least 3 years’ experience in luxury retail in a                management level role, preferably from luxury retailer

Driven, enthusiastic with a huge passion for AP and our customers

Understanding of clientele, CRM and how to drive customer loyalty in stores

Target driven with a clear understanding of KPI’s and how to driveperformance                in stores

Great leadership skills with the ability to motivate, coach and nurture store          teams to drive high levels of performance and engagement

Highly organised with an ability to work under pressure

Ability to implement high operational, grooming and visual merchandise                         standards in store

A Store Uniform in provided for all Store Managers and the Company guidelines on grooming must be followed

About Us

Agent Provocateur was founded by Joe Corre and Serena Rees in 1994 opening its first boutique in Soho, London. Since that time Agent Provocateur has become an iconic globally recognized brand breaking new ground with every collection, rightfully earning its place as a benchmark brand in the world of lingerie. It is a brand that is confident, sensual and irreverent. It is known for its craftsmanship, fit, use of beautiful fabrics and playfulness. Agent Provocateur’s unique brand image is renowned for being provocative and yet always leaves something to the imagination. Agent Provocateur celebrates and empowers women.

Agent Provocateur has a Retail network throughout Europe including the UK, France, Germany, Spain, Russia and Scandinavia as well as in the United States, Canada, UAE and Asia. Each boutique is a luxurious emporium featuring boudoir inspired furnishings that complement the collections and indulge the customer. The sales staff wear the iconic pink house coat designed by Vivienne Westwood.

As well as its retail network, Agent Provocateur has an award-winning website which receives over 20,000 visitors a day. The e-commerce facility delivers worldwide, offering women everywhere exquisite lingerie: beautifully packaged and discreetly delivered.

Agent Provocateur’s campaigns, cinema advertising and events have all attracted extensive media coverage. In January 2009, the video ‘Proof’ starring Kylie Minogue was named the number one cinema advert of all time in a Digital Cinema Media poll.

Now encompassing swimwear, beauty, hosiery, and accessories in addition to lingerie, Agent Provocateur continues to excite and inspire on a global scale.