Head of Private Clients, London

Galvan

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Job Details

Job title

Head of Private Clients, London, Galvan

Location

London, United Kingdom

Level

Manager

Function

Sales

Posted

Contract

Full-time, Salary Unspecified

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Job Description

As Head of Private Clients, London, you will be primarily responsible for driving the Private Client revenue for the Galvan Studio - London introducing clients to the suite of Galvan client services, ensuring a seamless, exceptional luxury customer experience while building brand loyalty and evolving your client book. You must have previous experience from a luxury market, and up for working within a fast growth environment. You will drive client appointments in the London Studio, and on home appointments, supporting all clients’ inquiries and product searches as well as managing waiting lists for highly desirable items.

You will manage a growing Private Client team to service existing clients from list and aggressively increase the customer base within the London area, through a variety of client acquisition methods.

Job Duties:

The role of Head of Private Clients, London will include a range of responsibilities including but not limited to:

• Drive Galvan’s unique service offering to existing and new clients

• Provide an end-to-end luxury service whilst building client relations with the brand

• Drive incremental revenue to Galvan by bringing new clients to the brand through your database of clients, as well as

finding new sources of high quality customer acquisition

• Manage, deliver and flawlessly execute in-Studio and at-home service offering to all clients – including existing customers in Galvan database

• Partner with Global Sales Director & Partnerships Director to build Private Client team in London, and other Studio locations

• Track personal sales against targets ensuring KPIs are met - reporting weekly and monthly in a timely and high quality

manner whilst providing comprehensive feedback on customer engagement

• Be positive and professional reflection upon the Galvan brand in all internal and external interaction

• Partner with all Galvan teams to effectively deliver world class client services

The Ideal Candidate

• Enthusiastic and innovative with proven experience in the area of private client management

• Manage team to meet budget requirements, produce weekly sales reports and analysis

• Proactive identification of opportunities to further drive sales and raise brand awareness

• True networker and highly service-minded

• International mind-set

• Detail-oriented

• Ability to anticipate the needs and desires of the Galvan customer

• Hands-on mentality

• Result-oriented and operational

• Strong relationship builder both within the organization and with external partners

• Organized: Time management and organizational skills

• Ability to manage multiple projects in a fast-paced, deadline-driven environment

• Experience gained in a luxury brand environment

• A proactive self-starter, who is results-oriented, with an entrepreneurial attitude

• Strong interpersonal skills with a highly efficient, responsive manner combined with a sense of urgency

• Solid written and verbal communication skills with ability to articulate clearly and effectively, externally and internally

• Experience in an ecommerce and digital marketing environment, preferably in the retail, luxury, fashion related industries

• At least 5-8 years of experience

• Degree level preferred

Note:

This list is not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel in the job. The content above is intended to describe the general nature and level of work being performed by people assigned to the role. This does not establish a contract for employment and are subject to change at the discretion of the employer.

About Us

A desire for a new kind of eveningwear - modern, clean, cool - lies at the heart of Galvan.

The London-based Label was established by four women from the worlds of fashion and contemporary art: Anna-Christin Haas, Sola Harrison, Carolyn Hodler and Katherine Holmgren. Frustrated by the formality and over-embellishment of most evening wear, they decided to launch Galvan in 2014. The brand reflects their shared longing for a more cosmopolitan approach, for something luxurious but also effortless, fashion-forward yet timeless, versatile enough that it can be styled differently and worn repeatedly.

This is eveningwear as the modern woman would want it.