Client Advisor - Full-time (Heathrow Airport)

Gucci

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Job Details

Job title

Client Advisor - Full-time (Heathrow Airport), Gucci

Location

London, United Kingdom

Level

Manager

Function

Sales

Posted

Contract

Full-time, Salary Unspecified

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Job Description



To provide Clients with top quality service by meeting their needs and exceeding their expectations. As Client Advisor you will increase the brand loyalty by communicating as a “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

  • Serve clients accordingly with the Gucci selling ceremony
  • Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products
  • Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease
  • Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Ensure the achievement of individual and Store goals; always acting with a sense of urgency
  • Be an agile and collaborative team player, proposing creative and effective solutions
  • Contribute to managing the visual display of the products in accordance with the Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming in accordance with Gucci standards and policies
     

Key Requirements

  • Proven experience in a similar role within a luxury fashion retail company
  • Proven ability to drive and exceed individual and store result
  • A genuine and deep passion for fashion, trends and luxury
  • An interest in clienteling and a creative approach to improving this
  • Excellent commercial awareness
  • High flexibility and the ability to adapt to different customers
  • A Team-player mentality
  • Strong communication skills
  • The ability to work in a fast moving and dynamic environment
  • Luxury product knowledge
  • Fluency in an additional language would be advantageous

About Us

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.