Training Manager, Gucci - Ala Moana

Gucci

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Job Details

Job title

Training Manager, Gucci - Ala Moana, Gucci

Location

Honolulu, United States

Level

Manager

Function

Sales

Posted

Contract

Full-time, Salary Unspecified

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Job Description

Role Mission
The in store trainer is responsible for the coordination, facilitation and maintenance of all in store training needs. He/she will provide our employees with exceptional product, operational, new hire and CRM training by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador" by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.
Key Accountabilities
CRM
* Work with the relational marketing team to roll-out the regional CRM initiatives for the store
* Work with the client services manager to evaluate top 100 clients and action plans
* Partner with managers to ensure training, coaching and feedback is provided to associates
* Responsible for owning the communication of the mystery shop feedback and store action plan
Operations
* Maintain thorough understanding and enforce all policies and procedures. Ensure team adherence to all company operating, HR, and security procedures
Retail Training
* Work with the store manager and Retail Training Director to design an in store training plan and schedule
* Work with the Retail Training Director to modify training plan on a quarterly basis to fit store/ regional needs
* Work with management to ensure all new hires are fully versed in all areas of the client experience (selling ceremony, operations and product knowledge).
* Work with management on each floor to follow up on all 30-60-90 day performance plans for new hires
* Work closely with all managers in facilitating in-store product training on a seasonal and as needed basis
* Perform assessments with the management team to identify store's training needs and partner with Retail Training Director to develop solutions
* Partner with managers and associates to ensure all training initiatives are implemented and followed; conduct refresher trainings when needed

The Ideal Candidate

Job Requirements
* 3+ years of previous retail management experience and previous in store training experience a plus
* Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously
* Ability to communicate clearly and concisely
* Ability to present information in a clear manner and respond to questions
* Must possess a positive attitude and approach to all aspects of training
* Proven ability to build lasting relationships with customers and colleagues
* Ability to work in a fast moving and dynamic environment
* Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
EOE M/D/F/V

About Us

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
For further information about Gucci, visit www.gucci.com