Job Details

Job title

Showroom Manager, House of Hackney

Location

New York, United States

Level

Manager

Function

Sales

Posted

Contract

Full-time, Salary Unspecified

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Job Description

The Omni Channel Gallery Manager will have responsibility for the overall physical Retail/E-tail strategy of the gallery development and execution with a particular emphasis on delivering bespoke customer experience. Build brand presence through customer acquisition and maintaining and developing existing customer relationships.

Key responsibilities:

  • Manage Gallery sales targets, developing and delivering strategies to achieve set budget.
  • Manage forward pipeline to maximise customer return and conversion
  • Actively acquire and build customer database, ensuring all customers receive the best possible customer service and understand the brand identity and values
  • Lead by example, inspiring team members to achieve, promoting a positive working environment. Set team goals and KPIs to ensure team development and gallery target delivery.
  • Integrate the Gallery with the digital channels, providing operational excellence to a customer first journey
  • Clear and regular communication and reports to House of Hackney head office in London, updating gallery progress against business goals, KPIs and budgets
  • Development and execution of local VIP client strategy
  • Execution of consultancy events to drive Gallery appointments and conversion.
  • Full utilisation of sales tools and training with team to ensure customers are able to fully imagine design scheme, minimising any barriers to sales.
  • Expert understanding of the bespoke sales process, being confident to lead and advise customer appointments
  • Full accountability of the operational process and excellence of the gallery. Identifying and highlighting any potential issues or barriers to sales of efficiency.
  • Comprehensive understanding of gallery processes and ability to train a team to deliver required standard
  • Ensure the gallery is staffed and customer service is at the highest standards at all times. 
  • Recruitment of appropriate budgeted team members
  • Ensure the Gallery represents seasonal VM guidelines and emulates the brand image at all times 

The Ideal Candidate

  • Passionate about House of Hackney, design and art
  • Passionate about House of Hackney
  • Exceptional people skills
  • Positive and infectious attitude
  • Highly motivated self-starter
  • Exceptional organisation and communication skills
  • 5 years experience in selling interiors or within the luxury market. Bespoke sales experience is beneficial

About Us

After a decade of bland minimalism the brand captured the zeitgeist with its collections of British-made collection of prints and products that are steeped in tradition but are bold and subversive for a truly modern statement.

Today, House of Hackney has evolved into a successful British-made brand incorporating interiors, fashion and lifestyle divisions. House of Hackney has achieved cult status amongst its loyal customer-base of tastemakers, celebrities and interior designers and has become the British brand to go to for its iconic printed collections.

With an aesthetic influenced by English heritage, albeit with a thoroughly modern interpretation, it was paramount to the founder’s vision that British-made materials and manufacturing would be used, keeping production close to home and supporting small traditional industries and creating local employment.

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“This House is a safe space to let your creativity run wild as we work collaboratively to shape the future of the brand. This House is filled with characters, each bringing their own sought-after skills and a unique sense of magic. This House feels like home.”

Thomas, Global Communications Manager 

“As part of the production team, I have incredible opportunities to work closely with our beautiful product at every stage of its journey while simultaneously supporting small-scale, UK-based suppliers who are true experts in their craft. I feel motivated by the eco-conscious approach taken not only to our production processes and products, but also within our office and beyond. It feels very special to work in a creative environment alongside a team who are passionate and supportive of both the brand and each other.”

Astrid, Production Coordinator 

“House of Hackney has given me exciting opportunities, both professionally and personally. As a representative of our Global Sales team, I’ve travelled to many countries around the world, showing previews of our collections to interiors designers and valued Trade clients. Back at our London studio, the team feels like a family that shares a passion for this beautiful brand and its eco-conscious values. We are encouraged to grow, learn, flourish, do good and take a balanced approach to work and our lives outside it.”

Lorna, Junior Sales Lead