Job Details

Job title

Key Holder, New York, Monica Vinader

Location

New York, United States

Level

Assistant / Entry Level

Function

Sales

Posted

Contract

Full-time, Salary Unspecified

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Job Description

About the Role

 Reporting to the Boutique Manager you will become a Brand Ambassador whilst managing the boutique and staff in your Manager and Assistant Managers’ absence. You will be responsible for the day – to - day operations of the boutique, driving sales and exceeding targets through exceptional customer service and people management.

Key Responsibilities:

Keyholder

·      

Fully responsible for all store operations and administration when on a shift without the Boutique Manager or Boutique Assistant Manager

·      

Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Boutique Manager regularly and in sufficient detail

·      

Trusted key holder responsible for opening/closing store  

Team Management

·      

Support integration and training of new starters

·      

Support on-going staff training, coaching and development

·      

Motivate team to drive sales to achieve store target

·      

Ensure all staff adhere to Monica Vinader Dress Code policy

·      

Ensure staff comply to company policies, procedures and instructions at all times

Customer Service

·      

Ensure the team deliver a consistent and exceptional standard of customer service

·      

Greet all clients with a friendly and welcoming demeanour

·      

Establish client’s needs, offer guidance and advice

·      

Maintain high level of customer service at all times

·      

Mystery shop reports should not be below 75%

·      

Manage all customer issues following Monica Vinader company guidelines 

Clienteling

·      

Collect and update customer information to ensure efficient use of client book and accurate data capture

·      

Develop and maintain client relationships in line with Monica Vinader company guidelines

·      

Assist Marketing with arranging boutique events  

Store Operations

·      

Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines

·      

Ensure the appropriate processing of:

o  

store maintenance and snagging

o  

internal/external transfers

o  

maintaining back stock, trays, packaging and cash desk

o  

in-store services (including engraving)

o  

repairs and damages

·      

Compile and execute all Boutique reports  

Cash Handling and Payment Processing

·      

Ensure sufficient staff training is carried out prior to staff processing payments

·      

Process payments, refunds and exchanges accurately following company guidelines

·      

Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager

·      

Managing petty cash in absence of Boutique Manager

Stock Management

·      

Adhere to Monica Vinader Stock Management policy

·      

Report discrepancy/stock loss incidents to Boutique Manager 

The Ideal Candidate

About you: 

  • Fluent in English
  • Jewellery experience beneficial but not essential

·    Customer obsessed and always prepared to go the extra mile

·    An excellent communicator with strong interpersonal skills

·    Proactive, positive and flexible

·    Commercially aware and target motivated

  • Ability to upsell and link sell
  • Ability to build and maintain a client book
  • Ability to work well under pressure in a fast paced environment, autonomously or as part of a team

As a Keyholder you will get:

  • Full time hours of  40 per week 
  • Competitive base salary and vacation entitlement
  • Potential to earn commission
  • Private Healthcare Scheme
  • 401K
  • Generous staff discount

 As part of the Monica Vinader Retail Team you may be required to work in another location. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

About Us

Monica Vinader is a British luxury jewellery brand that has caught the attention of a diverse A-list celebrity following including Kate Winslet, Cara Delevingne and Kylie Minogue, being spotted everywhere from Glastonbury to the red carpet.

Monica grew up surrounded by arts and objects from her parents’ antiques business, an influential force that has guided her entrepreneurial spirit and eye for design. After graduating from art school in London, Monica immersed herself in the jewellery world and worked her way up before deciding to go it alone, creating bespoke pieces from her converted forge in Norfolk, with an office, showroom and workshop all under one roof.

Monica’s vision has always been the same: to bridge the gap between fashion and fine jewellery, with simply beautiful designs using precious and semi-precious gemstones, all hand set using bespoke cuts.  After catching the eye of Liberty, demand for her designs steadily grew, and in 2008, Monica brought her sister Gaby  - previously in operations at Amazon and Merrill Lynch - on board  as COO. Today the brand employs over 100 people, with a design team still based in Norfolk, in a series of beautiful barn conversions, and a vibrant London office housing its press, marketing, finance and merchandising teams.

Monica Vinader is the bestselling jewellery brand at Harrods, Selfridges and Net-A-Porter, and has established standalone boutiques in London’s Mayfair and Canary Wharf. 2014 sees the opening of a second boutique in Harrods and a new flagship store in Chelsea, while the launch of a Monica Vinader boutique in Hong Kong marks the beginning of an exciting international retail expansion project.