Sales Associate (Part Time - 29 Hours) Shop In Shop, Nordstrom - Michigan Avenue

Monica Vinader

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Job Details

Job title

Sales Associate (Part Time - 29 Hours) Shop In Shop, Nordstrom - Michigan Avenue, Monica Vinader


Chicago, United States


Assistant / Entry Level





Part-time, Salary Unspecified

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Job Description

About the Role

Reporting to the Shop Manager, you will become a Brand Ambassador, consistently delivering excellent customer service and upholding the Monica Vinader guidelines and values, engaging with clients to drive sales and repeat business to achieve sales targets.

Key Responsibilities:

Shop Associate

  • Fully responsible for achieving individual sale target; work towards store target
  • Show keen interest in developing brand knowledge
  • Comply to company policies, procedures and instructions at all times
  • Learn and develop engraving skills  

Customer Service

  • Greet all clients with a friendly and welcoming demeanor
  • Establish client’s needs, offer guidance and advice
  • Maintain high level of customer service at all times
  • Report customer issues to the Shop Manager  


  • Collect and update customer information to ensure efficient use of client book and accurate data capture
  • Develop and maintain client relationships

Cash Handling and Payment Processing

  • Process payments, refunds and exchanges accurately following company guidelines  

Shop Operations

  • Ensure shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
  • Ensure the appropriate process of:
    • maintaining back stock, trays, packaging and cash desk
    • stock deliveries
    • shop services (including engraving)
    • compile and execute shop reports

The Ideal Candidate

About you:

• Fluent in English
• Proven track record of sales success, frequently top seller with ability to upsell and link sell
• Excellent communication and interpersonal skills, ability to communicate to a wide range of clients
• Ability to build and maintain a client book
• Ability to work well under pressure in a fast paced environment, autonomously or as part of a team
• Positive, proactive and able to use own initiative
• Prepared to go the extra mile to ensure customer expectations are achieved

As a Sales Associate you will get:

• Part time hours up to 29 hours per week
• Competitive base hourly rate
• Potential to earn monthly bonus
• Generous staff discount

As part of the Monica Vinader Retail Team you may be required to work in another location. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

About Us

Monica Vinader is a British luxury jewellery brand that has caught the attention of a diverse A-list celebrity following including Kate Winslet, Cara Delevingne and Kylie Minogue, being spotted everywhere from Glastonbury to the red carpet.

Monica grew up surrounded by arts and objects from her parents’ antiques business, an influential force that has guided her entrepreneurial spirit and eye for design. After graduating from art school in London, Monica immersed herself in the jewellery world and worked her way up before deciding to go it alone, creating bespoke pieces from her converted forge in Norfolk, with an office, showroom and workshop all under one roof.

Monica’s vision has always been the same: to bridge the gap between fashion and fine jewellery, with simply beautiful designs using precious and semi-precious gemstones, all hand set using bespoke cuts.  After catching the eye of Liberty, demand for her designs steadily grew, and in 2008, Monica brought her sister Gaby  - previously in operations at Amazon and Merrill Lynch - on board  as COO. Today the brand employs over 100 people, with a design team still based in Norfolk, in a series of beautiful barn conversions, and a vibrant London office housing its press, marketing, finance and merchandising teams.

Monica Vinader is the bestselling jewellery brand at Harrods, Selfridges and Net-A-Porter, and has established standalone boutiques in London’s Mayfair and Canary Wharf. 2014 sees the opening of a second boutique in Harrods and a new flagship store in Chelsea, while the launch of a Monica Vinader boutique in Hong Kong marks the beginning of an exciting international retail expansion project.