Client Service (Sales Professional)

Tamara Mellon

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Job Details

Job title

Client Service (Sales Professional), Tamara Mellon

Location

Los Angeles, United States

Level

Assistant / Entry Level

Function

Sales

Posted

Contract

Full-time, Salary Unspecified

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Job Description

WHO WE ARE

Tamara Mellon is a footwear brand spearheading the next generation of luxury. Our shoes are handcrafted in Italy, but sold at direct-to-women prices— eliminating the 6x retail markup of traditional luxury brands. We break all the rules of fashion by ignoring the seasonal calendar with monthly product drops, and adhere to a consumer-centric, women-first model. An outspoken advocate of women’s issues, Tamara Mellon is creating a community of like-minded, next gen consumers.

WHAT WE DO

Tamara’s essence and expertise combined with leading Italian craftsmanship creates a unique experience and product designed to lift women up and make them feel stronger. We are straightforward and honest and combine this with incredible one-of-a-kind service through complimentary shipping, returns, and our Cobbler Concierge.

WHO WE DO IT FOR

Our woman is strong, unapologetic, a little irreverent, and takes care of herself. We identify with the woman who is breaking down barriers, shattering glass ceilings, and reaching her full potential.

WHY WORK FOR US?

Tamara Mellon is leading a revolution in society and in business. Working with us means having the opportunity to share your voice, contribute to a fast-growing startup, and recreate what it means to be a luxury brand. We are looking for driven, passionate, and quick-learning talent.

The Ideal Candidate

  • Manage inbound/outbound client communication (emails, phone calls, chat).
  • Support company/eCommerce/retail division in achieving all sales targets, operations goals, policies and procedures.
  • Consistently deliver memorable shopping experiences to all clients; schedules client appointments (both in person and virtually) to maximize results.
  • Seek to increase new client acquisition by leveraging various marketing tools such as social media platforms, referrals and networking.
  • Stay connected with clients and make targeted recommends based on shopping history and preferences.
  • Proactively reach out to clients to share a curated view of new receipts that are aligned with their clients’ fashion preferences
  • Educate clients on all services to ensure they can enjoy all TAMARA MELLON has to offer.
  • Exceed clients’ expectations in addressing their needs and always put the customer first when resolving issues.
  • Ensure client service is always of the highest standards.

About Us

Tamara Mellon is a luxury footwear brand designed for women, by women. The brand is breaking all the traditional rules of fashion, eliminating the 6x retail markup by going direct-to-consumer, and ignoring the fashion calendar with monthly product drops. Tamara Mellon shoes are made in the best Italian factories, and the brand offers a complimentary cobbler service for two years after purchase as part of a commitment to reimagine luxury service. An outspoken advocate of women’s issues, Tamara Mellon is creating a community of like-minded, next-generation luxury consumers. To learn more, visit www.tamaramellon.com.