The Client Service Associate will provide best in class service that can support all clients from a styling, sales and issue resolution perspective. This position is responsible for focusing on client satisfaction with the highest degree of professionalism and enthusiasm. The individual will be in an extraordinarily client-focused area that requires a positive individual who can give our clients confidence in our brand, people and processes.
·Positive communication with clients to provide our luxury service standards.
·Provide professional etiquette via phone, chat, and e-mail communications
·Critical thinking to drive positive solutions to an issue
·Communicate client feedback to appropriate team members and departments.
·Make decisions based on what is best for the client while protecting our brand
·Exemplary follow through to ensure a timely response and resolution on any issues
·Understand brand policies and procedures
·Peform other duties as needed/assigned
The Ideal Candidate
·Must have a minimum of three (3) years of experience in customer service, call center, retail preferably gained in the apparel, footwear, luxury environment
·Exceptional interpersonal communication skills both verbal and written
·Demonstrate service centric approach with a positive attitude
·Candidates must be motivated, patient, and detail-oriented
·Must have computer skills including experience with MS Office applications
·Must be able to work well in a team environment
·Must be an analytical thinker and have the ability to resolve issues quickly
·Ability to maintain composure when handling unexpected challenges and competing demands in an ambiguous and fast-paced Contact Center environment