Client Service Associate (Seasonal)

Vince

Share with a friend

Job Details

Job title

Client Service Associate (Seasonal), Vince

Location

Los Angeles, United States

Level

Assistant / Entry Level

Function

Sales

Posted

Contract

Freelance / Contracted, Salary Unspecified

Share with a friend

Job Description

Position Summary:

The Client Service Associate will provide best in class service that can support all clients from a styling, sales and issue resolution perspective. This position is responsible for focusing on client satisfaction with the highest degree of professionalism and enthusiasm. The individual will be in an extraordinarily client-focused area that requires a positive individual who can give our clients confidence in our brand, people and processes.  

Responsibilities:

·Positive communication with clients to provide our luxury service standards. 

·Provide professional etiquette via phone, chat, and e-mail communications

·Critical thinking to drive positive solutions to an issue

·Communicate client feedback to appropriate team members and departments.

·Make decisions based on what is best for the client while protecting our brand

·Exemplary follow through to ensure a timely response and resolution on any issues

·Understand brand policies and procedures

·Peform other duties as needed/assigned

The Ideal Candidate

Qualifications/Experience:

·Must have a minimum of three (3) years of experience in customer service, call center, retail preferably gained in the apparel, footwear, luxury environment

·Exceptional interpersonal communication skills both verbal and written

·Demonstrate service centric approach with a positive attitude

·Candidates must be motivated, patient, and detail-oriented

·Must have computer skills including experience with MS Office applications

·Must be able to work well in a team environment

·Must be an analytical thinker and have the ability to resolve issues quickly

·Ability to maintain composure when handling unexpected challenges and competing demands in an ambiguous and fast-paced Contact Center environment

About Us

Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day. The collections are inspired by the brand’s California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease. 

Known for its range of luxury products, Vince offers women’s and men’s ready-to-wear, shoes, handbags, and home for a global lifestyle. Vince products are sold in prestige locations worldwide. The company operates 49 full-price retail stores, 15 outlet stores and its e-commerce site, vince.com. The company is headquartered in New York and operates a design studio in Los Angeles. 

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.