E-commerce Strategy Consultant


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Job Details

Job title

E-commerce Strategy Consultant, Farfetch


London, United Kingdom


Executive / Coordinator


Strategy & Strategic Planning



Full-time, Salary Unspecified

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Job Description

About the department:

Black & White is a full service agency providing end-to-end, multichannel e-commerce solutions exclusively for luxury fashion brands. We pride ourselves on delivering a world class client service, from project management of the website build and maintenance through to ongoing e-commerce consultancy.  One of our fastest growing teams, you’ll have the opportunity to gain exposure into all of the brilliant things we do.  The team is still in its infancy, but there is amazing momentum and it’s an incredibly exciting time to join.

About the role:

Working closely with the Ecommerce Strategy Manager to provide best in class e-commerce and digital marketing strategy and execution for the B&W clients, this is the perfect role for someone with ideally 1-3 years work experience who wants to develop their skills and knowledge within the digital and luxury industries.

What you’ll do:

  • Being a key, daily point of contact for 3-4 B&W clients, helping them to identify and formulate plans to drive e-commerce sales in a strategic manner
  • Working hand-in-hand with the digital marketing team to monitor and optimise performance of each marketing channel, driving opportunities for improvement across the B&W clients
  • Carrying out regular pieces of analysis to help define and support the decision making of B&W clients
  • Supporting B&W clients with their forecasting and buying (together with the E-commerce Manager)
  • Advising clients on pricing and sales strategy, as well tactical recommendations around promotional activity
  • Advising on and organizing client website development roadmaps, and coordinating with the development teams to manage the output
  • Maintaining outstanding client relationships through effective communications, reporting and problem solving
  • Participating in regular meetings and client workshops to guide the strategic direction of projects
  • Helping to create presentation material for Quarterly Business Reviews with Directors and C-level team members of client businesses
  • Working closely with the operations, production and development teams to have a holistic view across all work streams operated through B&W

The Ideal Candidate

Who you are:

  • Ideally 1-3 years experience in either a consultancy, agency or e-commerce role
  • Degree from a top-tier university
  • Excellent communicator and relationship buildet
  • An eagerness to learn new skills and knowledge across e-commerce and luxury industries
  • Highly confident working with numbers
  • Ability to work to deadlines in a fast paced environment
  • Excellent verbal and written communication skills
  • Commercially focused and driven with the ability to work towards metrics and targets
  • A flexible, approachable attitude with good creative and problem solving skills
  • A keen interest and understanding of fashion and luxury in a retail environment
  • Italian language skills a plus

About Us

Farfetch is the leading global technology platform for the luxury fashion industry. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, Farfetch began as an e-commerce marketplace for luxury boutiques around the world. Today the Farfetch marketplace connects customers in 190 countries with items from more than 48 countries and over 1,000 of the world's best boutiques and brands, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. Through its business units, which also include Store of The Future, Farfetch Black & White Solutions, Browns, and Stadium Goods, Farfetch continues to invest in innovation and develop key technologies, business solutions, and services for the luxury fashion industry.