Manager - Operations Strategy

Gap Inc.

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Job title

Manager - Operations Strategy, Gap Inc.


San Francisco, United States




Strategy & Strategic Planning



Full-time, Salary Unspecified

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Job Description

About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

Gap Inc.’s Global Supply Chain & Product Operations (GSC&PO) Strategy team sets and drives our operational strategy and optimization from Design to Delivery across Gap Inc.’s portfolio of brands. Our goal is to provide the best customer experience with high quality, on trend product at the right value across the portfolio. We identify key industry trends and innovations and assess opportunities to improve our end-to-end capabilities to bring the right product to her in a faster, more efficient and seamless way. We also help our brands and channels grow in a smart, scaleable way.

As Gap Inc. charts its future course as two separate companies, Old Navy and a New Company comprised of the remaining brands, there are significant changes ahead for our Supply Chain and Product Operations. The Manager of Operations Strategy will have a two-pronged focus. During the company separation planning and execution phase, the Manager will drive program management and change management for key functions to minimize execution risk during the separation. In tandem, the Manager will work with cross-functional leaders across the value chain to develop clear strategic roadmaps for operations, and to identify, drive, and deliver operations transformation to continue to win with product in a fast, flexible and efficient way.

What you'll do

  • Provide thought partnership to and work closely with GSC&PO and other functional leaders to define, develop and drive key business priorities to support Gap Inc. goals, including solution innovation, program / change management.
  • Develop a deep knowledge of the Gap Inc. operating model, processes and systems that support business execution, and identify needs and opportunities for improvement.
  • Evaluate the performance of current operations and recommend strategies, changes in priorities to achieve business goals.
  • Manage documentation of existing operating model constructs, including process mapping, RACI, analytics and tools, and identify and manage development and execution of process and capability improvements across relevant functions.
  • Develop and refine project scope, structure, and approach, including frameworks, quantitative and qualitative analyses, and capability roadmaps. Identify key issues, guide and execute analysis, develop conclusions, and present findings to cross-functional leaders.
  • Program manage key transformational or separation-based initiatives.
  • Develop and manage governance constructs to keep executives and working teams informed of and able to act on program status and risks.
  • Anticipate roadblocks and proactively address issues before they impact business results. Ensure relevant programs/projects are on track, including budget, timeline and scope.

Who you are

  • MBA +2 years of experience in strategy/management consulting, retail/consumer products or similar analytic role.
  • Experience in product to market processes for apparel retail specifically merchandising, inventory management, ecommerce and other relevant experience.
  • Experience with driving change: transformation and implementation work, including process re-engineering and change management.
  • Strong critical thinking and business curiosity, including exceptional analytical and creative problem-solving skills, strong ability to work with complex and detailed data to drive insights and decisions.
  • Strong relationship-building skills and experience working closely with leaders and cross-functional partners to influence strategic agendas and operationalize key strategic initiatives.
  • Aptitude and willingness to “get one’s hands dirty” and conduct financial and operational modeling, write executive presentations and manage projects directly.
  • Comfort with ambiguity and a dynamic business landscape.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

About Us

Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix.

Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.