Regional Trainer, Europe (English and French Language Required)

Christian Louboutin

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Job Details

Job title

Regional Trainer, Europe (English and French Language Required), Christian Louboutin

Location

London, United Kingdom

Level

Manager

Function

Teaching & Education

Posted

Contract

Full-time, Salary Unspecified

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Job Description

Overview and purpose of role:

This is an amazing opportunity for an experienced trainer with luxury retail experience, to build and execute a strong retail training program throughout Europe. You will always promote the brand core values and use them as the foundation when executing product training, driving the competence of sales techniques and training on our existing sales ceremony. You will partner with HR on the onboarding and follow up of training for new employees across Europe. The role will involve travel between 70-80% of the time across Europe and on occasion, as required, may involve trips to the Middle East and India in the future to support the team based in these locations. You will partner with the Retail Excellence team in the CBS function in Paris, the Retail Directors for the region and the HR Department as necessary.

Key Responsibilities of role:

This is not an exhaustive list and will adapt as the role evolves –

In alignment to the core training strategy as set by CBS and Retail, you will be responsible for the monitoring and analysis of training needs across Europe. This may involve a product focus or other technical and professional content for the Retail teams

Conduct regular needs analysis to identify and define present/future training needs.

You will train and develop in store management to conduct training and support in the field as required

You will collaborate with key members of Retail, HR, the Business Divisions and CBS and any other project stakeholders to ensure all training meets the overall business objectives and is in alignment to the brand core values and ethos

You will lead the delivery of all retail training programs relevant to the scope of the role

The Regional Trainer will plan, monitor and supervise the efficient training delivery at European level. This could be through classroom-based learning and workshops as necessary. You will explore e-learning platforms as required or other ways defined ad-hoc to the needs of the business

Develop new training tools for stores and managers to keep messaging alive and consistent

This role will ensure, consistent execution across stores of new employee induction programs, product training, selling ceremony learning initiatives and managerial training for Retail

You will manage any allocated budget effectively and prioritise the spend accordingly.

You will ensure the initiatives rolled out are consistent with the business strategy and needs of the organisation

Develop a seasonal training calendar to clearly identify priorities, reach and training frequency in alignment to Retail and HR

An important objective of the role will be that the initiatives executed in this role will enables Retail teams to consistently achieve or exceed Customer Evaluation scores, through effective training & development programs in partnership with CBS

Deliver regular in-Store and on the job coaching follow-up with the store staff and managers. Creating an in-store coaching culture aligned by achieving results and excellent service

Coaching the wider management team across Europe in implementing constructive training and giving feedback.

Share relevant reporting with various internal stakeholders on successes and impact of training programs delivered

The Ideal Candidate

Skills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills:

·         Be a true brand ambassador and representative of Christian Louboutin as customer facing role

·         Must always adhere to Company policies and procedures and act with a sense of corporate responsibility, representing the brand appropriately always, including on social media.

·         Excellent Administration skills and a passion for excellence and accuracy

·         Very good command of Microsoft Office tools such as Outlook, Excel, Word and PowerPoint

·         Strong attention to detail, agility, care committed to excellence

·         Solution Focused

·         Natural interest in HR and learning and development and a willingness to learn

·         Positive and Energetic

·         Ability and willingness to travel

·         Able to envision the future with confidence, creativity and freedom

·         Stands with authenticity, integrity and respect. Honest and transparent. Ability to handle personal information with the upmost discretion.

·         Able to inspire the team: envision the future with confidence, creativity and freedom.

·         Team player – able to collaborate with positivity, open-minded and fun.

·         Technical teaching tools and skills

·         Experience in working with digital learning solutions highly desired

·         Creative, curious and entrepreneurial mindset to help develop and drive new initiatives

·         Strong commercial mindset / familiarity with business analysis and KPIs

·         Exceptional & effective communication skills, both verbally and in writing

·         Proven capability to coach and influence others

·         Capability to deliver feedback at any level of the organisation

·         Superb organisation & planning skills

·         Ability to work independently and within a team

·         Previous experience in (luxury) retail a must

·         Additional languages considered a strong plus

·         Passion for retail & multicultural approach

About Us

Our business and our Values:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.

Our people are at the heart of our brand. 

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success. 

We live by our values: 

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us…