The Business of Fashion
Agenda-setting intelligence, analysis and advice for the global fashion community.
Agenda-setting intelligence, analysis and advice for the global fashion community.
Created by BoF’s journalists and editors, in conjunction with our wider network of leading fashion creatives, thought-leaders, and innovators, Masterclasses are in-depth webinars with supporting resources, designed to deliver key learning outcomes on critical industry topics.
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Even since Amazon introduced free two-day shipping for Amazon Prime members in 2005, providing shoppers with a free return service has become table stakes for retailers.
But free returns are a major headache for retailers who have to contend with high shipping costs — which have increased since the pandemic — and dedicate precious resources to sorting inbound packages. Today, more brands are revising their returns policies and are turning to startups specialising in processing returns more effectively.
On the latest BoF Professional Masterclass, BoF deputy editor Brian Baskin, and Malique Morris, BoF’s direct-to-consumer correspondent are joined by Ray Marciano, managing director at Accenture, Anisa Kumar, chief customer officer at returns experience platform Narvar, and Rachel La Rocca, fashion senior director at online marketplace Mercado Libre, to discuss how businesses of different sizes and functions can manage their return services.
Exclusive to BoF Professional members.
The e-commerce boom may have cooled but online returns rates remain high, and the costs of processing them are more expensive than ever. BoF unpacks how retailers can reduce the costs of returns and protect profit margins, while improving customers’ shopping experience to generate higher sales.
The e-commerce boom may have cooled but online returns rates remain high, and the costs of processing them are more expensive than ever. BoF unpacks how retailers can reduce the costs of returns and protect profit margins, while improving customers’ shopping experience to generate higher sales.
As the German sportswear giant taps surging demand for its Samba and Gazelle sneakers, it’s also taking steps to spread its bets ahead of peak interest.
A profitable, multi-trillion dollar fashion industry populated with brands that generate minimal economic and environmental waste is within our reach, argues Lawrence Lenihan.
RFID technology has made self-checkout far more efficient than traditional scanning kiosks at retailers like Zara and Uniqlo, but the industry at large hesitates to fully embrace the innovation over concerns of theft and customer engagement.
The company has continued to struggle with growing “at scale” and issued a warning in February that revenue may not start increasing again until the fourth quarter.