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Bits & Bytes | Snapchat CEO, Customer Service Bots, Tradesy Scores $30M

Bits and Bytes is a weekly roundup of the most important news in the fast evolving fashion-tech space.
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By
  • Helena Pike

"Inside Evan Spiegel's Very Private Snapchat Story(Re/Code)
"Snapchat sets the agenda for many people: Investors, media companies, advertisers and, most importantly, its 130 million or so daily users. They're the ones who follow Spiegel's lead and play by his rules."

"Bots, Messenger and the Future of Customer Service(Tech Crunch)
"Bots can help with customer service. They can gather information for the eventual interaction with a human rep, understand exactly what happened and what the consumer wants and even be empowered to solve basic issues, automatically."

"Ads Evolve Into New Forms as Media Landscape Shifts(The New York Times)
"Advertisers have become more sophisticated, creating digital ads that were divorced from traditional campaigns and were better suited to the many platforms that have become available, including Facebook, Twitter, YouTube and Snapchat."

"Investors Pour Another $30 million into Second-hand Fashion Site Tradesy(Re/Code)
"Tradesy, a shopping website that sells second-hand designer fashion clothing, has raised another $30 million investment, as the remaining startups in this e-commerce niche ready themselves for a make-or-break year."

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"Instagram Business Profiles to Feature 'Contact' Buttons, Directions and More(Tech Crunch)
"The profiles, which are currently being tested with a small group of users, offer a variety of useful features for those who run a business account on Instagram, including a "Contact" button, access to maps and directions, and the ability to categorise the business by type."

"BigCommerce Lands $30 Million to Help Small Businesses Compete in Amazon's World(Re/Code)
"BigCommerce started out like its larger competitor Shopify by making software that allows small businesses to launch and manage online storefronts."

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