The Business of Fashion
Agenda-setting intelligence, analysis and advice for the global fashion community.
Agenda-setting intelligence, analysis and advice for the global fashion community.
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Shopping is evolving. Consumers now experience brands across channels: they may be introduced to a brand on social media, try on its products at a store, and then make a purchase online. Or, they may browse online and then pick-up an item in-person. For retailers, that means a sale can happen anywhere, at any time.
This week on The BoF Podcast, our retail correspondent Cathaleen Chen is joined by Adam Levene, founder of digital customer service platform Hero; Elyse Walker, boutique and concept store owner; and Dan Schoening, Nordstrom’s vice president of business strategy and operations to discuss how retailers can service customers in a way that creates a seamless, individualised experience across retail channels.
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Designer brands including Gucci and Anya Hindmarch have been left millions of pounds out of pocket and some customers will not get refunds after the online fashion site collapsed owing more than £210m last month.
Antitrust enforcers said Tapestry’s acquisition of Capri would raise prices on handbags and accessories in the affordable luxury sector, harming consumers.
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