Fedex

FedEx’s ShopRunner is an expedited shipping service offering retailers access to its software ecosystem and consumer insights to streamline their backend pain points. Now, BoF shares insight on how retailers can utilise operational data to optimise customer experience.

Covid-19 is a once-in-a-century event that will eradicate many retail species and accelerate the growth and evolution of 'apex predators' like Amazon, Alibaba, Walmart and JD.com. Only the fittest will survive.

The move highlights the e-commerce giant’s growing power over how products get to shoppers.