Most retailers have had six months or more to remake the customer experience for the pandemic, from curbside pickup to virtual testers. Here’s what’s worked and what hasn’t.

Pfizer’s announcement that its vaccine could be available sooner than many had anticipated could give troubled makeup brands and beauty retailers a much-needed boost.

The industry relies on a steady stream of launches to keep consumers interested. Pandemic-related shortages of key ingredients and delays in clinical testing have made it harder for them to deliver.

BoF's Lauren Sherman and Brian Baskin spoke with Saks Fifth Avenue President Marc Metrick and Jessica Richards, founder of Shen Beauty, about what to expect from the future of retail.