Stores are pivotal in customer journeys, according to BoF Insights’ survey of North American shoppers, due to the potential for community-building, brand awareness and customer service.
More than three-fourths of surveyed luxury customers expect to visit a store as often or even more frequently in the year ahead versus 2022.
Customer expectations around digital integration, environmental standards and experiential retail have increased in recent times, leading to the need to excel in connectivity, sustainability and inclusive luxury.
Royalmount is a forthcoming mixed-use shopping district in Montreal oriented around sustainability, inclusivity and connectivity; in a new partnership with Royalmount, BoF Insights will explore how such developments could set the standard for physical retail of the future.
New CEO Tony Spring’s plan to shutter stores and improve products echoes previous efforts for revitalisation. To pull it off this time, the retailer must deliver transformational changes in the shopping experience.
In a partnership with resale service provider Reflaunt, the global logistics giant now offers a fulfilment, shipping and platforming solution for brand clients interested in entering the secondhand space.
The Golden State Warriors guard is rushing to capitalise on his athletic triumphs by bringing his brand off the court and on to the streets through his partnership with athletic-wear maker Under Armour Inc.