Skip to main content
BoF Logo

The Business of Fashion

Agenda-setting intelligence, analysis and advice for the global fashion community.

Walmart Admits it's Still Playing Catch-Up to Amazon

The world’s biggest retailer says it still has plenty of ground to cover as it expands its online business in the face of fierce competition from digital leaders like Amazon.
Walmart.com | Source: Shutterstock
By
  • Bloomberg

NEW YORK, United States — Wal-Mart Stores Inc.'s e-commerce chief said the world's biggest retailer still has plenty of ground to cover as it expands its online business in the face of fierce competition from digital leaders like Amazon.com Inc.

“There are certainly areas where we are playing defence, and we’re behind and need to catch up,” Marc Lore, chief executive officer of Wal-Mart’s US e-commerce business, said at the Bloomberg Breakaway Summit in New York Wednesday. “One example is the long-tail categories that we’re going after with acquisitions.”

The term “long-tail” refers to the seemingly endless assortment of products that online retailers can offer, compared with the shelf-space constraints that force physical stores to focus on a more limited assortment of top-selling items.

Wal-Mart put Lore in his current post after buying his company, Jet.com, for $3.3 billion in September. Since then, the 45-year-old Lore has rolled out free two-day shipping for orders more than $35, offered discounts on online merchandise picked up in stores, and acquired brands like outdoor retailer Moosejaw and women’s apparel seller ModCloth. Online sales grew 29 percent over the Christmas holiday quarter, helping the retailer’s same-store sales top estimates.

ADVERTISEMENT

More Assortment

The moves are meant to widen Wal-Mart’s online assortment and close the gap with Amazon, which now accounts for 51 cents of every dollar spent on online retail thanks to its broad product offering and Prime membership benefits, according to Macquarie Research. Lore sold his first startup company, Quidsi, to Amazon in 2011, and worked there for another few years before leaving. He said Amazon didn’t invest enough in growing Quidsi, leading to its March decision to shut it down.

“The business we built there was about assortment — diapers and dog food. And to make that work, you have to build out the long tail,” he said at the conference. “After I left, they sort of stopped. That was probably not a smart strategic move.”

Asked about the struggles of mall-based retailers like Sears Holdings Corp. and Macy’s Inc., Lore said the retail sector overall is “still fairly healthy” but that some brick-and-mortar brands might not survive the current environment of steep discounting and online encroachment.

“There’s a chance that we will see some definitely not make it,” he said. “It’s not easy to change and adapt when things are moving really fast — you have to stay on top of it, and not everybody is. People are changing the way they shop and companies that are able to adapt will do well and flourish. Those that don’t, won’t.”

By Matthew Boyle and Brad Stone; editors: Nick Turner and Mark Schoifet.

In This Article

© 2024 The Business of Fashion. All rights reserved. For more information read our Terms & Conditions

More from Retail
Analysis and advice from the front lines of the retail transformation.

How Rent the Runway Came Back From the Brink

The rental platform saw its stock soar last week after predicting it would hit a key profitability metric this year. A new marketing push and more robust inventory are the key to unlocking elusive growth, CEO Jenn Hyman tells BoF.


Why Esprit’s Ambitious Rebrand Fell Short

The company is in talks with potential investors after filing for insolvency in Europe and closing its US stores. Insiders say efforts to restore the brand to its 1980s heyday clashed with its owners’ desire to quickly juice sales in order to attract a buyer.


How Adidas Sambas Took Over the World

The humble trainer, once the reserve of football fans, Britpop kids and the odd skateboarder, has become as ubiquitous as battered Converse All Stars in the 00s indie sleaze years.


view more

Subscribe to the BoF Daily Digest

The essential daily round-up of fashion news, analysis, and breaking news alerts.

The Business of Fashion

Agenda-setting intelligence, analysis and advice for the global fashion community.
CONNECT WITH US ON
The Business of Beauty Global Awards - Deadline 30 April 2024
© 2024 The Business of Fashion. All rights reserved. For more information read our Terms & Conditions, Privacy Policy, Cookie Policy and Accessibility Statement.
The Business of Beauty Global Awards - Deadline 30 April 2024