The Business of Fashion
Agenda-setting intelligence, analysis and advice for the global fashion community.
Agenda-setting intelligence, analysis and advice for the global fashion community.
Created by BoF’s journalists and editors, in conjunction with our wider network of leading fashion creatives, thought-leaders, and innovators, Masterclasses are in-depth webinars with supporting resources, designed to deliver key learning outcomes on critical industry topics.
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Even since Amazon introduced free two-day shipping for Amazon Prime members in 2005, providing shoppers with a free return service has become table stakes for retailers.
But free returns are a major headache for retailers who have to contend with high shipping costs — which have increased since the pandemic — and dedicate precious resources to sorting inbound packages. Today, more brands are revising their returns policies and are turning to startups specialising in processing returns more effectively.
On the latest BoF Professional Masterclass, BoF deputy editor Brian Baskin, and Malique Morris, BoF’s direct-to-consumer correspondent are joined by Ray Marciano, managing director at Accenture, Anisa Kumar, chief customer officer at returns experience platform Narvar, and Rachel La Rocca, fashion senior director at online marketplace Mercado Libre, to discuss how businesses of different sizes and functions can manage their return services.
Exclusive to BoF Professional members.
The e-commerce boom may have cooled but online returns rates remain high, and the costs of processing them are more expensive than ever. BoF unpacks how retailers can reduce the costs of returns and protect profit margins, while improving customers’ shopping experience to generate higher sales.
The e-commerce boom may have cooled but online returns rates remain high, and the costs of processing them are more expensive than ever. BoF unpacks how retailers can reduce the costs of returns and protect profit margins, while improving customers’ shopping experience to generate higher sales.
Designer brands including Gucci and Anya Hindmarch have been left millions of pounds out of pocket and some customers will not get refunds after the online fashion site collapsed owing more than £210m last month.
Antitrust enforcers said Tapestry’s acquisition of Capri would raise prices on handbags and accessories in the affordable luxury sector, harming consumers.
As a push to maximise sales of its popular Samba model starts to weigh on its desirability, the German sportswear giant is betting on other retro sneaker styles to tap surging demand for the 1980s ‘Terrace’ look. But fashion cycles come and go, cautions Andrea Felsted.
The rental platform saw its stock soar last week after predicting it would hit a key profitability metric this year. A new marketing push and more robust inventory are the key to unlocking elusive growth, CEO Jenn Hyman tells BoF.