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Temu, Shein Lag Behind Amazon as Online Holiday Shopping Ramps Up

Why the Shein lawsuit is going after its algorithms.
Temu and Shein are drawing millions of window shoppers to their websites this holiday season but are having trouble turning those visits into actual sales. (Shutterstock)

Upstart online retailers Temu and Shein are drawing millions of window shoppers to their websites this holiday season, but they far lag market leader Amazon where it counts - turning those visits into actual sales.

Nine out of ten visitors to their websites were window shoppers, not buyers, according to SimilarWeb, a website data tracking firm.

Singapore-based Shein this year added kitchen mixers at $100, $10 bathroom holiday decorations and $6 headphones alongside clothing such as $13 dresses and $16 jeans. PDD Group’s Temu sells $9 dresses and $12 women’s shoes.

Shein’s website drew 28.6 million unique monthly visitors in October, up 7.25 percent from a year earlier, according to SimilarWeb. But visits to Shein’s website that resulted in actual transactions declined to 4.1 percent from 4.6 percent a year earlier.

Amazon trounces both online retailers with 56 percent of its 268 million unique monthly visits in October resulting in purchases, its data shows.

Temu, which launched in the US in September 2022, is offering deals for cheap goods for the holiday shopping season. It had 42 million unique monthly visitors in October 2023, more than four times the amount a year earlier. Only 4.5 percent of those resulted in actual transactions.

The additional eyeballs on the retail websites is thanks to aggressive marketing. Shein is ramping up holiday marketing in the US and Europe as it extends its reach and products on its platform. The company’s valuation rose to $90 billion after it acquired UK-based online retailer Missguided in October.

Shein increased its ad spend 60 percent in the first two weeks of November, compared to the same period a year earlier, according to data from marketing intelligence firm SensorTower. Its rival, Temu, doubled its ad spend within the same time frame, the data showed. SensorTower does not provide dollar amounts for ad spend.

In New York’s Times Square Shein in November launched a pop-up shop in the Forever 21 store, highlighting home goods and apparel along with its first Times Square billboard.

Shein has been able to trump fast-fashion incumbents Inditex’s Zara and H&M, with revenues reaching $24 billion in the first three quarters of this year, according to reports.

But the fast-fashion giant continues to face more challenging competition from other online marketplaces such as Temu and Amazon.

Melissa Minkow, director of retail strategy at information technology firm CI&T, said that online shoppers have an “inherent comfort level” with Amazon’s expansive product categories, shipping speeds and return policies compared to Shein and Temu.

At Amazon, which hosted a two-day Prime event in October, purchasing visits and unique visitors in the US both increased in October compared to a year earlier, according to SimilarWeb.

Amazon cut its spending on advertising for the holidays in early November compared to a year ago, but saw more user engagement than it did in 2022, according to SensorTower.

The competitive landscape continues to heighten as shoppers get closer to Black Friday.

Peter Pernot-Day, head of corporate strategy at Shein, said Shein has advised its marketplace sellers “to optimise their product listings” by “providing competitive pricing and keeping inventory up to date.”

By Arriana McLymore

Learn more:

Why Shein Keeps Buying Its Rivals

The ultra-fast-fashion giant’s latest acquisition of Missguided and partnership with Forever 21 will grant it access to new customers and distribution channels.

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