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Is This Online Shopping's Moment to Shine? 

This week, everyone will be talking about the coronavirus pandemic's economic impact, from soaring US unemployment to a potential boost for e-commerce to China's recovery. Get your BoF Professional Cheat Sheet.
New York on lockdown | Source: Spencer Platt/Getty Images
  • Brian Baskin


Tallying Up the Outbreak's Cost

A Hollister store in London | Source: David Cliff/NurPhoto via Getty Images

  • Millions of Americans are expected to have filed for unemployment insurance in US government data due out on March 26
  • Goldman Sachs predicts the US economy will contract by 24 percent in the second quarter, with unemployment spiking from 3.5 percent currently to a peak of 9 percent this year
  • Some retailers, including Gap Inc., Macy's and L Brands, say they will pay workers while stores are closed; others, including many small businesses, have already laid off staff
Next Thursday, when the US government reports jobless claims for the week of March 21, the data are likely to confirm what we already suspect: the world’s largest economy is in freefall. Many of those newly jobless will be former employees at department stores and apparel brands, as virtually all national chains have shut their doors for at least the next two weeks, and only some have agreed to continue paying furloughed employees. The fate of these workers, and the businesses themselves, may be determined in Washington, where Congress is hammering out stimulus packages and the Federal Reserve is working to keep credit markets running smoothly. Large brands are drawing down cash reserves and tapping credit lines, while small business owners face tough choices about where to secure funds when there may not be much cash coming in for the foreseeable future. For the latter, BoF published a guide last week about how to approach this fast-moving situation.

The Bottom Line: The next few weeks will determine whether the economy, fashion included, will experience a "gap year" before bouncing back to some semblance of normal, or a more protracted slowdown.

Is This Online Shopping's Moment to Shine? 

Meimei Ding's Paris Fashion Week live-streaming sessions | Collage by BoF

  • Most major retailers have closed stores in Europe and the US, banking on e-commerce to drive sales
  • E-commerce represents over one-third of US apparel sales, according to Internet Retailer, and 12 percent of global luxury sales, according to Bain
  • Patagonia, T.J. Maxx and L Brands are among the retailers to suspend online sales in addition to closing stores
NBCUniversal made headlines last week when it announced it would begin releasing new movies for digital rental, as most theatres had closed. Some are already predicting this marks the arrival of a digital/theatre hybrid release model that will persist even after the outbreak subsides. Can the same happen in fashion, where e-commerce is now the only option for hundreds of millions of consumers? Certainly some will discover they prefer shopping online even after stores reopen (and if the pandemic keeps people quarantined at home for months, there will be fewer stores left to visit). 
But there are reasons to be sceptical that e-commerce, today about one-third of US apparel sales and a smaller share of luxury, will become the new norm. The forces limiting the growth of online shopping haven’t gone away. Farfetch and other online luxury players are still unprofitable, people still love testing beauty products in stores and regulators are still scrutinising Amazon's business practices and treatment of workers. Still, with stores closed for weeks, brands and department stores have an opportunity to maximise the potential of their e-commerce arms. Some of those lessons will carry over.
The Bottom Line: Even if shopping habits revert after the outbreak subsides, a post-pandemic world will see brands doubling down on online strategies, both to chase increased sales and as a hedge against future outbreaks.

China (Sort of) Returns to Normal

The Taikoo Hui mall in Guangzhou | Source: Swire Properties

  • China on Thursday reported no new locally transmitted cases, a first since the start of the outbreak
  • Many stores and shopping centres have reopened in major cities, with indicators like traffic closing in on pre-pandemic levels
  • Luxury brands should see a 30 percent to 50 percent decline in Chinese sales in the first half of the year, according to Bernstein
It was an unusual sign of hope, but we’ll take it: a long queue of shoppers forming outside a Chanel store in Shanghai. The coronavirus outbreak originated in China, and the country still has by far the largest number of confirmed cases. But the number of new cases has dropped precipitously in recent weeks. And in most major cities, factories and retail districts are bouncing back. This week will be crucial, both in demonstrating that an economy can quickly ramp back up from a near-standstill, and that China is able to contain infections as the pandemic rages on elsewhere. We'll have more coverage on this later in the week. 
The Bottom Line: Despite the unprecedented disruption, the industry's biggest companies remain cautiously optimistic. Swatch Group Chief Executive Nick Hayek said Friday he expects business as usual in China by next month “if nothing happens.” Kering sounded a similar note, pointing to big sales declines but noting improvements in China. 


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